V87 FAQ —
Full Answer For You

You must be at least 18 years old to register and use the v87 platform. This is an absolute requirement. Any account found to be owned by an underage individual will be closed immediately and the remaining balance will be returned via the registered bank account after review.

No. Each individual is only permitted to hold one active account only. Multiple account registrations violate our Terms and Conditions and may result in all associated accounts being suspended and balances withheld. If you are experiencing issues with an existing account, contact our support team for assistance.

For initial registration, you only need an active Malaysia phone number and a valid email address. Full identity verification (KYC) — including a copy of your MyKad or passport and bank account details — is only required when you make your first withdrawal. This is standard procedure to ensure security and anti-money laundering compliance.

Click the "Forgot password?" link on the Login page. Enter your registered phone number or email, and an OTP will be sent to verify your identity. Once verified, you can set a new password immediately. If your phone number has changed, contact our live chat support for manual account recovery.

v87 accepts a variety of popular payment methods in Malaysia:

• FPX Bank Transfer — Maybank2u, CIMB Clicks, RHB Now, Public Bank, Hong Leong, AmBank
• E-Wallet — Touch 'n Go eWallet, GrabPay, Boost
• Standard Bank Transfer — to the designated v87 account
• Cryptocurrency — USDT, Bitcoin (for verified accounts )

All deposits are processed instantly and your account balance will be updated within 1–5 minutes after successful payment.

The minimum deposit at v87 is RM10 only. There is no maximum daily deposit limit for standard accounts, although VIP accounts enjoy higher limits. We do not charge any processing fees for deposits — the full amount you deposit will be credited directly to your gaming account balance.

If your deposit has not been credited after 30 minutes, please do the following:

• Check your payment slip or receipt to confirm the transaction was successful
• Make sure you are using the correct and up-to-date v87 account number
• Contact our live chat support and provide proof of payment (screenshot or reference number)

Our team will review and manually credit your deposit within 15 minutes after verification.

Most withdrawals are processed within 15 to 30 minutes during normal hours. During peak hours or weekends, processing time may take up to 2 hours. Withdrawals requiring additional security review may take up to 24 hours. We aim to process all withdrawal requests on the same day.

• Minimum withdrawal: RM30 per transaction
• Maximum daily withdrawal: RM50,000 for standard accounts
• VIP Account: higher withdrawal limits — contact your account manager

Withdrawals can only be made to a bank account in your own name. This is a standard security procedure to protect your funds.

Withdrawals can be rejected for several common reasons:

• Bonus wagering requirement not yet fully met
• KYC verification not completed — identity document and bank account required
• Bank account details do not match the registered name
• Suspicious account activity requires further security review

Check your email or in-account notifications for more details on the rejection reason, or contact our support directly.

Yes. v87 uses 256-bit SSL encryption to protect all data transmitted between your device and our servers. Our security system also includes two-factor authentication (2FA), real-time account activity monitoring, and an automated fraud detection system. Members' personal data is stored on protected servers and is never shared with third parties without your consent.

Log in to your account, then go to Settings > Security > Two-Factor Authentication. Activate this feature and link your phone number. Each time you log in, an OTP code will be sent to your registered phone number as an added layer of security. We strongly recommend all members enable 2FA for stronger account protection.

Act immediately:

• Change your password instantly through the Settings page
• Enable 2FA if you haven't already
• Contact our live chat support and state that you suspect unauthorized access
• We will temporarily freeze the account for investigation and review all recent login sessions

Don't wait — acting quickly is key to protecting your funds.

v87 offers more than 1,000 game options includes:

• Live Casino — Baccarat, Blackjack, Roulette, Sic Bo with real dealers 24/7
• Video Slots — from leading international providers with high RTP and progressive jackpots
• Sports Betting — EPL, La Liga, NBA, badminton, e-sports and 30+ other sports
• Poker & Table Games — multiple variants for players of all levels
• Lottery & Numbers — 4D, Toto and popular number games

Yes. All slot and table games at v87 use Random Number Generator (RNG) that have been verified and certified by independent auditing bodies. Live Casino games use real physical equipment under multi-angle camera supervision — what you see is what happens. Game outcomes cannot be manipulated by any party, including v87 management.

New v87 members are eligible to receive exclusive welcome bonus automatically credited to your account after your first deposit meets the minimum requirement. The bonus is subject to wagering requirements (rollover) before withdrawals are permitted. Check the Promotions page in your account to view currently active offers, as bonus values may change from time to time.

A bonus wagering requirement or rollover means you must use the bonus funds to place bets a specified number of times before they become eligible for withdrawal. For example, if you receive a RM50 bonus with a 5x rollover, you need to place bets totalling RM250 (RM50 × 5) before the bonus can be withdrawn. Each bonus has different wagering requirements — please check the specific terms for each promotion in your account.

Yes, v87 has a multi-tier loyalty program. Every wager you place earns reward points that can be redeemed for cash or bonuses. Once you reach a certain threshold, you are promoted to a higher VIP tier with additional benefits such as higher withdrawal limits, exclusive bonuses, larger weekly cashback, and a personal account manager.

The v87 app is available for Android and iOS. Go to the Download and follow the installation instructions for your device. For Android, you will need to enable installation from external sources in your device settings. For iOS, follow the profile installation guide provided. The app is free and always updated with the latest features.

Yes, completely safe. The v87 app can only be downloaded from the official link at v87.wine. We strongly recommend that you not to download the app from any other sources to avoid security risks. Our app uses the same SSL encryption as the website and does not request any unnecessary device permissions.

v87 support team can be reached via live chat 24/7 directly from our website or mobile app. We also accept inquiries via email at [email protected]. Our live chat response time is typically under 2 minutes. We chat in Bahasa Malaysia, English and Mandarin.

v87 customer support operates 24 hours a day, 7 days a week including public holidays. There are no restricted operating hours — you can reach us any time you need assistance, whether for technical issues, account inquiries, or to find out more about the latest promotions.